Job Id: 3596
STATE FINANCIAL LTD
statefinancialhr@gmail.com
September 15, 2023Scarborough
Ontario
Full Time
Customer Service Supervisor Responsibilities:
Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.
Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.
Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.
Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.
Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.
Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.
Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.
Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.
Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.
Salary: $28.30 per hour
Full-time permanent opportunity
Qualifications:
High-school diploma
1+ years of experience
Send your resume to statefinancialhr@gmail.com
Location: 3341 Markham Rd. suite 108 Scarborough, ON M1X 1M8
Languages English Education No degree, certificate or diploma Experience Will train Salary 18.00 hourly / 36 to 40 hours per week Employment Permanent employmentFull time Responsibilities Tasks Launder clothing and household linens Perform light housekeeping and cleaning duties Wash windows, walls and ceilings Vacuum carpeting, area rugs, draperies and upholstered furniture Pick up debris and empty trash containers […]
One (1) Full Time Permanent Position of Cook-Ethnic foods- Noc 63200Available at 2598391 Ontario Inc. o/a Chaats N Prantha located at 205 VanKirk Dr,Brampton ,ON,L7A 3V4 Full time-Permanent Salary 17.00 Per Hr,40 Hrs per week, Min. One yrexpereince required.Secondary school Completion or Equivalent Main Duties to be completed as per the lead statement of NOC […]
2 years to less than 3 years experience as a Drywall Installer Full-time position $34.46 per hour Read and interpret blueprints, drawings and specifications. Measure, cut, fit and install drywall sheets, Fabricate and install suspended metal ceiling grids and place panel to form accoustical and coffered ceilings. Tape over joints Work settings – Commercial and […]